Support options
How can we help you today?
Knowledge base
Hundreds of articles and guides to help you self-serve — DNS, mail, hosting, M365, the lot.
Ticket support
The best way to get technical issues resolved during business hours — replies from Expert engineers.
Phone support
Available 8am – 7pm, Monday to Friday. Real humans, no IVR mazes.
Service status
Check for any ongoing network or maintenance updates. Infrastructure is monitored 24/7.
Our SLA
Our commitment to you.
We pride ourselves on fast, expert response times. Standard support is included with all plans during business hours, with priority options available for mission-critical services. All infrastructure is monitored 24/7.
- Standard supportIncluded with every plan. Email and ticket, 8am – 7pm Mon–Fri.
- Priority supportSame-day or 4-hour response, on Gold and Platinum care plans.
- 24/7 infrastructure monitoringOur NOC watches the network around the clock — even when humans are off the phone.
Need to talk to a human.
Pick up the phone, open a ticket, or send a quick message — we'll route you to the right engineer.